Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank.

Expand your mind to elevate your life!
On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement.

In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone.


Season 4 Episode 9. March 20th, 2024.

Experiencing Costa Rica's Pura Vida and Mental Decompression
And the culture here, it's a very united culture. It's a very proud culture. We mentioned Pura Vida, which means pure life. They're really into nature. So, I mean, with all the national parks that you visited and the monkeys that are hanging around, the sloths and iguanas and butterflies, it's like being in a painting. It really is. Maybe when you decompress, my friend, and you put the phone away and you sit under that palm tree next to a waterfall out in the rainforest and no one's around you, maybe that's the sort of thing that can recharge your batteries and get you in a healthier state of mind. The shame that I see is when people bring that mental baggage with them and hoping that that will erase it when they come here. But no, they need to separate the two. Or when people are here, they go maybe a little above and beyond in regards to adventure.


https://youtu.be/P0ZIdIAveek
https://youtu.be/68QHH2qszcU