Small Business Origins podcast interview with telemarketing teacher Richard Blank.

On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries.

Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls.Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center

Guest Bio:
Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats.

Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center


Main Discussion Points:
The importance of building relationships in sales, not just trying to force a sale

Techniques for effective communication and rapport building on sales and support calls

Why it's important to treat everyone in an organization with respect, not just decision makers

How to get referrals and repeat business through exceptional customer service

Why taking time to understand the local culture is key when doing business abroad

How Costa Rica’s Call Center vets clients to avoid unethical business practices



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